Customer Care
Contact Hidesole
Reach out for order help, size guidance, leather care questions, shipping details, or anything else you want confirmed before or after checkout.
Support Focus
Orders and product help
Use this page for sizing, delivery, returns, checkout help, and product questions.
Contact Route
Support email
Detailed order questions are easiest to resolve when sent with your email and order reference.
Service Window
Mon - Sat
We keep customer support available through the week for order and product assistance.
Direct Lines
Operating Hours
Returns and Exchanges
We accept returns within 30 days of purchase for items in original, unworn condition. Leather goods must be returned with all original packaging and tags.
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Frequently Asked
Questions
How do I care for my leather?
We recommend using a natural leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight and moisture.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times vary between 5-10 business days.
What is vegetable tanning?
It is an organic method using tannins found in tree bark. It results in a leather that is more durable and develops a unique patina over time.
Can I modify my order?
Orders are processed immediately. Please contact us within 1 hour of placing your order if you need to make changes.